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Refund & Returns Policy

Last updated: July 2, 2026

Every ArachNest order is covered by a 30-day money-back guarantee. If your enclosure arrives faulty or you're not satisfied, we'll replace it or refund you — no complicated hoops.

How it works

  1. Email contact@jumping-spider-enclosure.com within 30 days of delivery.
  2. Tell us the issue (a photo or short description helps — this includes shipping damage such as cracked acrylic or a chipped edge).
  3. We arrange a replacement or refund to your original payment method.

If an enclosure is defective or damaged on arrival, you don't need to ship it back for a refund in most cases — we resolve it directly.